FAQ's

Here it is, all the gory details about our service and how to contact us


 

- How can I contact you?

Shoot us an email directly to support at usenetnews dot net

- What is the retention time on the servers?

Each server has their own independent retention. Please see the server stats page here to view the updated numbers for each server.

- What are the addresses of the news servers?

To see all of the available addresses, please see this page. For specific servers related to your account / plan, please login to the website.

- What are the port options for each server?

Each server has their own ports available. Please see this page to confirm each servers available ports.

- How do I connect using SSL?

Enable SSL in your newsreader and be sure to change the port used to 563 (or one of the alternative SSL ports shown here).

- Is posting allowed?

All servers allow posting with an active account.

- What is your refund policy?

You may request a refund within 24 hours of purchase or 5 GBs of downloads, whichever happens first.

- Is my usage anonymous?

All servers provide 100% safe, secure and anonymous access with no logging.

- Will I be rebilled automatically?

If you set up a subscription with us, you will be rebilled automatically according to the subscription terms chosen at sign up (monthly / yearly / etc). For non subscription accounts that we have offer, no automatic rebilling will take place.

- Do you provide any other service besides Usenet?

No, we simply provide access to the best usenet servers on the market.

- What sort of speeds can I expect?

None of the servers we offer restrict or limits speeds. The only limit is your modem!

- Can I share my account?

All of our accounts are for your own personal, non-commercial usage with no account sharing allowed.
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